Nothing is more important than hearing from our customers. The relationships we develop are built on the foundation of open communication. In fact, one of our first pieces of communication we send our new customers is our commitment to do everything within our power to bring value to you and your company. It is here where we commit to:
- Sharing our expertise to ensure the health and success of our relationship.
- Leading our organization based on the foundation of our values: Integrity, Faith, Mutual Respect, Commitment to Excellence and Employee Well-Being.
- Providing you with the highest quality products. This is driven by our Quality Policy. It is the policy of Alexandria Industries to honor the commitments made to our customers in all segments of our relationship. We are bound by these commitments to meet or exceed our customers’ expectations regarding quality of products and service, lead-time utilizing Quick Response Manufacturing, long-term relationships and continuous improvement.
Our senior leadership team signs this commitment document, which includes their direct-dial phone numbers where you can reach them any time.
We are committed to you, your company and your success. We do not hide behind our voicemail greetings, voicemail boxes that are full, or emails that get caught up in a spam filter. We want the lines of communication to remain open all the time. We want you to contact us whenever you need to. We are on a first-name basis with many of our customers. We work hard to develop close relationships and to find different ways to hear what our customers have to say.
Customer Visits
Our leadership visit a number of customers throughout the year to learn about their business challenges, goals, and needs of today. Because our customers drive the services we offer, we listen to what is shared, and we use this information to build Alexandria Industries’ future. We do whatever we can possibly do to help our customers be successful.
Customer Surveys
We ask customers to complete a survey after each new product delivery. We want to understand what you think about the entire process of working with us. What was your experience like? Where can we improve? The survey topics covered range from the initial contact to the final delivery. We want to hear about everything from the sales process and engineering design support to on-time delivery and quality performance.
We share the survey results – every individual score, response or comment – with the entire team that helped prepare the order. We look for every opportunity to improve and implement corrective action as soon as possible. We also use the results to uncover trends in our service offerings.
Customer Communication
If someone from our team isn’t calling you, scheduling a visit, checking in, and listening, please let us know. Our phones ring, our emails ping and our doors are open. We want you to be comfortable being completely open and honest with us. We want to hear about your challenges, your needs and your successes. All we ask from you is that you tell us!